Terms of service

TWIST, LLC

TERMS OF SERVICE

Effective Date: 07/15/2026

OVERVIEW

Welcome to TWIST, LLC.

Throughout these Terms of Service, the terms "TWIST Table," "we," "us," and "our" refer to TWIST, LLC.

TWIST, LLC operates this website and online store to provide customers with information about our handcrafted baked goods, seasonal offerings, preorder opportunities, and local delivery services where available.

Our website and online store are powered by Shopify, which provides the technology platform that allows us to operate our online store and process customer transactions.

These Terms of Service, together with our Privacy Policy, Refund Policy, and any other policies posted on our website, describe your rights and responsibilities when accessing our website, placing an order, or purchasing products from TWIST, LLC.

Please read these Terms carefully before using our website or placing an order.

By accessing our website, submitting an order, purchasing products, or using any of our services, you agree to be bound by these Terms of Service.

If you do not agree with these Terms, you should not use our website or purchase products from TWIST, LLC.

ACCESS AND ACCOUNT

By using our website or placing an order, you represent that you are at least the age of majority in your state or province of residence.

If you allow a minor to access our website or place an order using a device or account you manage, you confirm that you have given appropriate permission.

To place an order, you may be required to provide information including:

  • Name
  • Email address
  • Phone number
  • Billing information
  • Delivery information
  • Payment information

You agree that all information provided to TWIST, LLC is accurate, complete, and current.

You are responsible for ensuring that your contact information is correct so we can communicate important order information.

You are responsible for maintaining the security of your account information and for all activity associated with your account.

You may not transfer, sell, or allow another person to use your account without permission from TWIST, LLC.

OUR PRODUCTS

TWIST Table creates handcrafted baked goods made in limited quantities.

Because our products are handmade, natural variations may occur. Products may vary slightly in:

  • Size
  • Shape
  • Color
  • Decoration
  • Texture
  • Flavor
  • Appearance

These variations are normal and are not considered defects.

Product photos on our website are intended to represent our products as accurately as possible. However, actual products may differ slightly due to:

  • Handmade preparation
  • Seasonal ingredient variations
  • Lighting and photography
  • Device or screen settings

We reserve the right to:

  • Modify recipes when necessary
  • Adjust ingredients
  • Change product availability
  • Discontinue seasonal products
  • Limit quantities available for purchase

TWIST Table specializes in small-batch production. Availability may be limited and products may sell out.

FOOD ALLERGY AND INGREDIENT INFORMATION

TWIST Table products are prepared in a kitchen environment where common allergens may be present.

Products may contain or come into contact with allergens including:

  • Wheat
  • Gluten
  • Milk
  • Eggs
  • Soy
  • Peanuts
  • Tree nuts

Although we follow reasonable food handling practices, TWIST Table cannot guarantee that any product is completely free from allergens or cross-contact.

Customers with allergies, food sensitivities, dietary restrictions, or medical concerns should review ingredient information and contact TWIST Table before placing an order.

By purchasing our products, customers acknowledge the risks associated with consuming prepared foods.

TWIST Table is not responsible for allergic reactions or adverse effects resulting from consumption of our products.

ORDERS

When you place an order through our website, you are submitting a request to purchase products from TWIST, LLC.

Orders are not considered accepted until payment has been successfully processed and TWIST Table confirms the order.

We reserve the right to refuse or cancel any order for reasons including:

  • Product availability
  • Incorrect pricing
  • Suspected fraud
  • Customer misconduct
  • Inability to fulfill the order

Because our products are handmade and often prepared specifically for scheduled delivery, cancellation requests may not always be possible once production has begun.

Customers should carefully review all order details before submitting payment, including:

  • Product selections
  • Quantities
  • Delivery information
  • Contact information

Orders are intended for personal consumption only and may not be resold without written authorization from TWIST, LLC.

PRICES AND BILLING

All prices listed on the TWIST Table website are displayed in U.S. Dollars unless otherwise stated.

Prices, product offerings, seasonal menus, promotions, and discounts may change at any time without notice.

The price charged for an order will be the price displayed at the time the order is submitted and confirmed.

Applicable Connecticut sales tax, when required, will be calculated and added during checkout.

You agree to provide accurate, complete, and current billing information for all purchases.

You represent and warrant that:

  • You are authorized to use the payment method provided.
  • Payment information submitted is accurate.
  • All charges associated with your order will be honored by your payment provider.

TWIST, LLC reserves the right to cancel or refuse orders resulting from:

  • Incorrect pricing due to website errors.
  • Technical issues.
  • Unauthorized transactions.
  • Other circumstances preventing proper fulfillment.

LOCAL PICKUP AND LOCAL DELIVERY

TWIST Table does not offer traditional shipping of products.

Where available, TWIST Table may offer local delivery within designated areas.

Delivery dates and times are estimates and may vary due to:

  • Weather conditions
  • Traffic
  • Road conditions
  • Order volume
  • Circumstances outside our control

Customers are responsible for providing an accurate delivery address and ensuring someone is available to receive the order.

Once delivery has been completed, responsibility for the product transfers to the customer.

TWIST, LLC is not responsible for product quality after the customer has received the order.

TWIST, LLC is not responsible for:

  • Theft after delivery
  • Improper storage after delivery
  • Exposure to unsafe temperatures
  • Damage caused after delivery completion

PERISHABLE PRODUCTS AND STORAGE

TWIST Table products are fresh, handmade baked goods and should be treated as perishable food products.

Storage instructions may vary depending on the product.

Customers are responsible for properly storing products after delivery.

Recommended storage may include:

  • Room temperature storage
  • Refrigeration
  • Freezing

Customers should follow any storage instructions provided with their order.

TWIST, LLC is not responsible for product deterioration caused by:

  • Failure to properly store products
  • Delayed receipt of delivery
  • Exposure to heat, moisture, or unsafe conditions
  • Product condition after the order has been delivered

Because our products are perishable, all refund and replacement requests are subject to our Refund Policy.

COTTAGE FOOD DISCLOSURE

TWIST Table operates as a cottage food business in accordance with applicable Connecticut Cottage Food Program requirements, where applicable.

Products are prepared in a home-based food production environment permitted and regulated according to Connecticut requirements.

Customers acknowledge that cottage food products may be subject to limitations established by state regulations regarding approved foods, labeling, and production requirements.

TWIST Table will provide required product labeling and disclosures as required by applicable law.

If TWIST Table changes production facilities or business operations, these disclosures and policies may be updated accordingly.

INTELLECTUAL PROPERTY

All content available through the TWIST Table website and Services, including but not limited to:

  • TWIST Table name
  • Logos
  • Branding
  • Product names
  • Original designs
  • Photography
  • Written content
  • Website content
  • Marketing materials

is owned by TWIST, LLC or used with permission and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes only.

You may not, without prior written permission from TWIST, LLC:

  • Copy our content
  • Reproduce our materials
  • Use our branding
  • Modify our content
  • Sell or commercially exploit our materials

Unauthorized use of TWIST, LLC intellectual property is prohibited.

OPTIONAL TOOLS

TWIST, LLC may use third-party services, applications, or tools to operate portions of our website and business.

These services may include payment processing, website features, scheduling tools, email communication services, or customer management tools.

TWIST, LLC does not control or guarantee the performance of third-party tools.

Third-party tools are provided according to the terms and policies of the companies providing those services.

Your use of third-party tools is at your own discretion and risk.

THIRD-PARTY LINKS

Our website may include links to third-party websites, applications, or resources.

These links are provided for convenience only.

TWIST, LLC does not control, approve, or guarantee the accuracy, security, or content of third-party websites.

We are not responsible for:

  • Third-party websites
  • Third-party services
  • Third-party products
  • Transactions completed through third parties

Customers should review third-party policies before using those services.

RELATIONSHIP WITH SHOPIFY

TWIST, LLC's online store is powered by Shopify.

Shopify provides the technology platform that allows us to operate our online store, display products, process payments, and provide our Services.

However, any purchase made through our online store is a direct transaction between you and TWIST, LLC.

Shopify is not responsible for:

  • The quality, ingredients, or safety of TWIST Table products.
  • Preparation, packaging, pickup, or delivery of orders.
  • Refunds, replacements, or customer service matters.
  • Any injury, loss, or damage resulting from the purchase or consumption of our products.

By using our Services, you acknowledge and agree that Shopify and its affiliates are not responsible for transactions between you and TWIST, LLC.

PRIVACY POLICY

Your privacy is important to TWIST, LLC.

Our collection, use, storage, and protection of personal information are described in our Privacy Policy, which is incorporated into these Terms of Service.

By accessing our website or placing an order, you acknowledge that you have reviewed our Privacy Policy.

Information we may collect includes:

  • Name
  • Email address
  • Phone number
  • Billing information
  • Order information
  • Pickup or delivery information
  • Website usage information

We use customer information to:

  • Process orders
  • Communicate regarding purchases
  • Provide customer support
  • Manage pickup and delivery
  • Improve our products and services
  • Prevent fraudulent activity
  • Send marketing communications when permitted

We may share necessary information with trusted service providers that help us operate our business, including:

  • Shopify
  • Payment processors
  • Email providers
  • Website providers
  • Delivery partners

TWIST, LLC does not sell customer personal information to unrelated third parties.

SMS AND CUSTOMER COMMUNICATIONS

If you provide your phone number and consent to receive text messages from TWIST Table, you may receive transactional communications related to your orders.

These messages may include:

  • Order confirmations
  • Pickup reminders
  • Delivery updates
  • Customer service communications

Message and data rates may apply.

Consent to receive transactional messages is not required to purchase products.

If you separately subscribe to marketing text messages, you may unsubscribe at any time by following the instructions provided in those messages.

FEEDBACK, REVIEWS, AND CUSTOMER CONTENT

If you submit reviews, comments, photographs, testimonials, suggestions, ideas, or other content to TWIST Table ("Feedback"), you grant TWIST, LLC permission to use that content for business purposes.

This may include use for:

  • Website content
  • Marketing
  • Social media
  • Advertising
  • Product improvement

You represent that:

  • You own the content you submit.
  • You have permission to share the content.
  • Your content does not violate another person's rights.
  • Your content is truthful and accurate.

TWIST, LLC reserves the right to remove Feedback that is unlawful, inappropriate, misleading, abusive, defamatory, or otherwise violates these Terms.

TWIST Table LLC is not responsible for customer-submitted content.

ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, our website may contain errors or inaccurate information regarding:

  • Product descriptions
  • Ingredients
  • Pricing
  • Availability
  • Promotions
  • Product details

TWIST Table reserves the right to correct errors, update information, modify product details, or cancel orders affected by incorrect information.

We may make corrections at any time, including after an order has been placed.

If an order is canceled due to an error, any payment received will be refunded.

PROHIBITED USES

You agree not to use the TWIST Table website or Services for unlawful purposes.

You may not:

  • Violate any applicable law or regulation.
  • Provide false information.
  • Commit fraud.
  • Harass or harm others.
  • Infringe upon intellectual property rights.
  • Attempt unauthorized access to our website.
  • Upload viruses or malicious code.
  • Collect customer information without permission.
  • Use our content for commercial purposes without authorization.
  • Use automated systems, scraping tools, bots, or artificial intelligence tools to copy or extract website content without permission.

TWIST, LLC reserves the right to restrict or terminate access to our Services for violations of these Terms.

 AUTOMATED SYSTEMS AND AGENTS

Automated systems, bots, crawlers, scraping programs, artificial intelligence agents, or similar technologies may not access or interact with TWIST, LLC Services without written authorization.

Any authorized automated system must:

  • Clearly identify itself.
  • Follow applicable technical requirements.
  • Not bypass security measures.
  • Not interfere with website operation.

TWIST, LLC reserves the right to block unauthorized automated access.

TERMINATION

TWIST Table reserves the right to suspend or terminate access to our Services if we determine that a customer has violated these Terms, engaged in unlawful activity, or created risk to our business or customers.

Termination does not remove any payment obligations incurred before termination.

Sections relating to intellectual property, privacy, feedback, disclaimers, limitations of liability, indemnification, and governing law will continue after termination.

DISCLAIMER OF WARRANTIES

TWIST Table provides its website, Services, and products on an "AS IS" and "AS AVAILABLE" basis to the fullest extent permitted by law.

TWIST, LLC does not guarantee that:

  • The website will always be available.
  • Website information will always be accurate or complete.
  • Products will appear exactly as shown in photographs.
  • Products will meet every customer's personal expectation.

Because TWIST Table products are handmade, natural variations in appearance, size, texture, and flavor are expected.

Except where expressly stated, TWIST, LLC disclaims all warranties, express or implied, including warranties of:

  • Merchantability
  • Fitness for a particular purpose
  • Durability
  • Non-infringement
  • Accuracy

Nothing in these Terms limits any rights that cannot legally be limited under applicable law.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, TWIST, LLC, its owners, employees, contractors, affiliates, service providers, and partners shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from:

  • Use of our website.
  • Purchase or consumption of our products.
  • Storage or handling of products after pickup or delivery.
  • Delays outside of our control.
  • Website errors or interruptions.
  • Loss of profits, revenue, data, or business opportunities.

Customers are responsible for reviewing ingredient information and notifying TWIST Table of any allergies or dietary concerns before purchase.

To the maximum extent permitted by law, TWIST, LLC's total liability related to any order shall not exceed the amount paid for that specific order.

Nothing in these Terms excludes liability that cannot legally be excluded.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless TWIST, LLC, its owners, employees, contractors, affiliates, service providers, and licensors from claims, damages, losses, liabilities, expenses, and reasonable attorneys' fees arising from:

  • Your violation of these Terms.
  • Your misuse of our Services.
  • Your violation of applicable laws.
  • Your violation of another person's rights.
  • Your use of products contrary to provided instructions.

TWIST, LLC reserves the right to control the defense of any matter requiring indemnification.

You agree to cooperate with TWIST, LLC in responding to such claims.

 SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law.

The remaining provisions will continue to remain valid and enforceable.

 WAIVER AND ENTIRE AGREEMENT

TWIST, LLC's failure to enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms of Service, along with:

  • Privacy Policy
  • Refund Policy
  • Pickup and Delivery Policy
  • Other policies posted on our website

constitute the complete agreement between you and TWIST, LLC regarding your use of our Services.

These Terms replace all prior agreements, communications, or understandings regarding your use of our Services.

ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without written permission from TWIST, LLC.

TWIST, LLC may transfer or assign these Terms as part of a business transaction, merger, sale, acquisition, or other lawful transfer.

GOVERNING LAW

These Terms of Service and any separate agreements provided by TWIST, LLC shall be governed by the laws of the State of Connecticut.

Any dispute, claim, or legal proceeding arising from these Terms or your use of our Services shall be brought in the appropriate state or federal courts located in Connecticut.

You and TWIST, LLC consent to the jurisdiction and venue of those courts.

CHANGES TO TERMS OF SERVICE

TWIST, LLC reserves the right to update, modify, or replace any part of these Terms of Service at any time.

Changes will be posted on this page with an updated effective date.

Your continued use of our website or Services after changes are posted means you accept the updated Terms.


CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

TWIST, LLC

Email:
sherenashepard@yahoo.com

Business Mailing Address:
428 Denslow Street, Windsor Locks, CT. 06096m

Connecticut LLC Registration Number:
US-CT.BER:3386665

Effective Date:
2/26/26

END OF TERMS OF SERVICE